Privacy Policy
Last updated: June 1, 2024
1. Introduction
Romesim (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website romesim.com or use our eSIM services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
2.Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
2.1 Personal Data
Personally identifiable information, such as your name, email address, telephone number, and address, that you voluntarily give to us when you register with us or when you choose to participate in various activities related to our services. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of our services.
2.2 Derivative Data
Information our servers automatically collect when you access our services, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing our services.
2.3 Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase our services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
2.4 Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access our services from a mobile device.
3. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our services to:
Create and manage your account.
Process your orders and payments.
Provide technical support for our eSIM services.
Email you regarding your account or order.
Fulfill and manage purchases, orders, payments, and other transactions related to our services.
Monitor and analyze usage and trends to improve your experience with our services.
Notify you of updates to our services.
Resolve disputes and troubleshoot problems.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Send you marketing and promotional communications (with your consent).
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
4.1 By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
4.2 Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
4.3 Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes.
4.4 Interactions with Other Users
If you interact with other users of our services, those users may see your name, profile photo, and descriptions of your activity.
4.5 Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Your Rights Regarding Your Data
You have certain rights regarding your personal data:
The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Romesim
KQ, Bhowali, Nainital, U.K. India – 263132
Email: privacy@romesim.com