Refund Policy
Last updated: June 1, 2024
1. Overview
At Romesim, we strive to ensure your complete satisfaction with our eSIM services. This Refund Policy outlines the terms and conditions for refunds on purchases made through our website.
2. Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
2.1 Technical Issues
If you experience technical issues with your eSIM that are not directly attributable to device compatibility, you may be eligible for a refund.
2.2 Service Unavailability
If our eSIM service is completely unavailable in your destination country despite being advertised as available, you may request a full refund.
3. Non-Refundable Circumstances
Refunds will not be issued in the following situations:
Activated eSIMs: Once an eSIM has been activated (by scanning the QR code or manually entering the activation details), it is generally non-refundable, regardless of whether data has been used.
Device Compatibility Issues: Refunds will not be provided if your device is not compatible with eSIM technology. It is your responsibility to check your device compatibility before purchase.
Network Coverage or Speed: Variations in network coverage or data speeds in different locations within a country are not grounds for a refund, as these factors are controlled by local network providers.
Expired Data Plans: If your data plan has expired without full usage, no refund will be provided for unused data.
User Error: Issues arising from incorrect installation or configuration of the eSIM by the user are not eligible for refunds.
4. Refund Process
To request a refund, please follow these steps:
Send an email to support@romesim.com and our team will review your request and may ask for additional information or documentation to support your claim.
You will be notified of the decision regarding your refund request within 5 business days.
5. Refund Methods
Refunds will be processed using the same payment method used for the original purchase. The time required for the refund to appear in your account depends on your payment provider and may take 15-20 business days.
6. Partial Refunds
No partial refunds .
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.
8. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Romesim
KQ, Bhowali , Nainital , India – 263132 Email: support@romesim.com
Phone: +911204134821